Choose the appropriate reply.
Define the types of business letters.
Put the parts of a business letter into the correct order.
11 .
| March 16, 2010 | |
| Dear Dr. Samson, | |
| Dr. Claire Samson Geological Survey of Canada 615 Booth Street, Room 204 Ottawa, Ontario | |
| James Kandick, Chairman | |
| We are pleased to invite you to a reception on April 21, 2010 to be held in honour of Prof. Marilyn Gomez, the newest member of the faculty in the Department of Geological Sciences. | |
| Sincerely yours, | |
| Department of Geological Sciences Queen's University Kingston, Ontario |
Letter of Complaint Resume Memo Advertising Letter Inquiry Letter Offer Letter
Cover Letter Letter of Order
| 1. We would be pleased to receive details of fax machines which you supply, together with prices. We need a model suitable for sending complex diagrams and printed messages within the UK. |
| 2. I wish to complaint about the treatment I received from a member of your staff. I was billed the wrong amount of money and when ………. |
a) Susan: «Hi, Mary. How’s life?» Mary: «_______________».
| 1. Fine, thanks. And you? |
| 2. Thanks, nice to see you. |
| 3. Very well, thank you. What about you? |
| 4. How do you do? |
b) Boris: «Give me 100 first class stamps, please». Clerk: «________________».
| 1. Take them. Anything else? |
| 2. Can I help you? |
| 3. With pleasure. 25 dollars. |
| 4. Here you are. That will be 25 dollars |
c) Receptionist: «________________». Guest: «I’d like a single room for one night».
| 1. What do you want, sir? |
| 2. What is your name, please? |
| 3. How long are you going to stay in the hotel? |
| 4. Good morning, sir. I’m at your service. |
d) Student: «Shall I read the text again for the next time?» Teacher: «___________».
| 1. You seem to know better |
| 2. It’s out of the question. |
| 3. Yes, of course. |
| 4. Nothing of the kind |
e) A: «Can I give you a lift?» B: «_______________».
| Yes, please. | |
| Yes, you can. | |
| Yes, of course. | |
| Sure. |
f) Receptionist: «Good evening, Madam. Can I help you?» Guest: «____________?»
| 1. My name is Saunders. I have a reservation |
| 2. One room. |
| 3. I want a room. |
| 4. I will book a room here. |
g) A- Could I speak to Ann, please? B- _________________
1. She’s on another line.
2. I’m afraid she’s away from her desk right now.
3. She isn’t here.
4. I don’t know where she is.
h) Sister: I’m going to the party. Brother: ____________________
1. I wish you every happiness.
2. Have fun.
3. Have a good journey.
4. All the best!
i) Student 1: I hear you have defended your graduation project. Congratulations!
Student 2: ___
1. Thanks ever so much.
2. I wish you all the luck in the world in graduating your projects too!
3. Right you are.
4. You are always late with your congratulation!
j) Clerk: ___________. Customer: I’d like to book two roundtrip tickets to Boston.
1. What do you want?
2. May I help you?
3. What’s the problem?
4. Have a nice trip!