Pair work. Role play

Read in pairs the following dialogues, paying attention to the underlined words.

Read the given expressions and responses, paying attention to their pronunciation.

Read and learn the following words

English in Use

At a Hotel

reservation – заздалегідь замовлений номер (кімната) в готелі

cash – готівка, гроші

to check in – реєструватися в готелі

to check out – звільняти номер в готелі

a single room – номер (кімната) на одного в готелі

to fill out – заповнювати (документи)

to accept – приймати

currency – валюта, гроші

assistance – допомога

a towel – рушник

a blanket – ковдра

ExpressionsResponses

Do you have a reservation? Yes, the Name is Smith, Robert.

How long will you be staying? I’ll be checking out on Friday.

Do you prefer a smoking or non- Non-smoking if you please.

smoking room?

How many guests are there in your party? Two, my wife and I.

Will you be paying by cash or Credit card if you accept Visa.

credit card?

Fill out this registration form, Do you need to see my driver’s

please. license or passport?

I would like to leave a wake up Certainly sir, what’s your name and

call for 7:30. room number?

Checking In

Clerk: Welcome to the Sheraton. May I help you?

Guest: I’d like to check in. I have a reservation.

Clerk: What’s your name, please?

Guest: Phillip Marlow.

Clerk: Yes, Mr. Marlow. You requested a single room for three nights, is that correct?

Guest: Yes, could I have a room on the upper floors?

Clerk: No problem. Do you prefer a smoking or non-smoking floor?

Guest: Non-smoking, please.

Clerk: Could you feel outthe registration form, please. Thank you. And will you be paying by cash or credit card?

Guest: Cash. If you accept American dollars.

Clerk: Of course, sir. If you require local currency, we can also change money for you.

Guest: That’s great. I do need some cash.

Clerk: Your room number is 1109. Here’s your key. Enjoy your stay at the Sheraton. If you require anything further, feel free to call the front desk. Would you like assistance with your bags?

Guest: No thanks, I only have one. I can manage.

Room Service

RS: Room service, may I help you?

Guest: Yes, this is Mr. Marlow in room 1109. Could you send up a tuna fish sandwich and a bag of potato chips?

RS: Certainly sir, that will be ready in about ten minutes.

Guest: Thank you.

Wake Up Call

Front desk: Front desk, may I help you?

Guest: This is Mr. Marlow in room 1109. I would like to leave a wake up call for 7:00 am.

Front desk: Certainly, sir.

Guest: Thanks.

House Keeping

HK: House keeping, may I help you?

Guest: This is Mr. Marlow in room 1109. Could I get a couple of more towels and another blanket?

HK: Yes, sir, we will get them to you right away.

Guest: Thank you.

The situation: At a Hotel.

Working with a partner, role play the situation, using the information below.

The roles: the guest, the hotel employee.

A. Making reservation.

The clerk should get the The guest should ask about

following information: the following:

· Name; ● price;

· Kind of a room; ● service available;

· Number of beds required; ● whether a shuttle bus is

· Credit card number; available to / from airport

· Length of stay;

· Number of guests;

· Date of arrival.

B. Checking in, with reservation

The clerk should: The guest should ask about

the following:

· Have the guests complete ● request a non-smoking or

the registration form; a smoking floor;

· Ask if the guest needs ● ask about check out

assistance with luggage; time;

· Get credit card or cash; ● request a room with a

picturesque view;

· Give a key to the guest.

C. Room service. Ordering Meals

The clerk should: The guest should:

· Ask the name and the room ● place the order

number;

· Ask what the order is;

· Ask when to deliver;

· Say thank you.

D. Wake up call

The guest should: The clerk should:

· Call to learn a wake up call; ● say hello;

· Give name and room number. ● ask the time of the wake up

call

F. Check out

The guest should: The clerk should:

· Inform the clerk he wants ● Inform the guest of additional

to check out; charges for the room service, mini-

bar, etc;

· Give the clerk the key. ● get final payment;

● get the key from the guest;

● Ask the guest if he needs any help

with his luggage.