Ex.10. Work in pairs. Practice making and changing an appointment.You are going to role-play five situations. Refer to Ex. 5 for useful phrases.

Your partner will then suggest a different time. Accept the second time.

Ex.9. Work with a partner.

B)

A)

Ex.8. Complete the dialogue with the words and word combinations from the box.

Ex. 7. Role-play the dialogue.

Rachel: Hello, my name is Rachel Jones and I'd like to make an appointment to speak to Mr. Smith.

Secretary: Can I ask you what is the purpose of the appointment?

Rachel: Of course. I met him at a luncheon last week and he asked me to call him to make an appointment to talk about a job.

Secretary: Okay. Mr. Smith has an appointment available on Monday June 10th at 4 pm or Thursday June 13th at 2 pm. Which one would be better for you?

Rachel: Monday at 4pm would be perfect.

Secretary: Excellent. I've got you down for that day and time. Can I have your phone number just in case something comes up and he needs to reschedule?

Rachel: Yes, certainly. It is 085-897-9393.

Secretary: (repeats the phone number to make sure it's correct) 085-897-9393.

Rachel: That's it. Thank you so much. I'll see you on Monday June 10th at 4 pm.

Secretary: Have a nice day!

are you free, fine, I'll see you, I'm calling about, speaking, visiting

 

Pam: Hello. Pam Robertson __________ .

Bob: Oh hello, Pam. It's Bob here.

Pam: Hello Bob. How can I help you?

Bob: _______ the new advertising budget meeting. ______ on Tuesday afternoon?

Pam: Let me see. Sorry I'm __________ the new factory all day on Tuesday. How about Wednesday at two p.m.?

Bob: I'm meeting a customer in the morning, but the afternoon is __________ .

Pam: Good. So __________ on Wednesday then. Good bye.

Bob:Good bye.

 

call me, can I help you, cannot leave, could you come, how about a little later, I’d like to make an appointment, is that OK with you, may not be able to arrive, will be seen, work

A: Good morning. Dr. Brown's office. __________?

A: Good morning. I __________with Dr. Brown.

B: Ok. Just a minute. __________on Monday at 1:00 pm?

A: No. Monday is a busy day for me. I __________until 9:00 pm. I __________the office early.

B: What about Wednesday at 6:00 pm? __________?

A: __________? You know how heavy the traffic is at 6. I __________on time.

B: OK. You __________by Dr. Brown on Wednesday at 7. OK? If you can't come for any reason, please __________and I will try to set another time.

B: OK. Thanks.

Your partner wants to arrange a meeting next week. However, you're very busy!

Think of three reasons why you are busy.

1)

2)

3)

Role-play the conversations with your partner:

1. Your partner will suggest a time. Say you are busy, and use one of the above reasons.

1. A. You're a chemical engineer who works in the company's R&D labs. You're attending a conference on a new chemical processing technology. A friend from college (who is now a professor doing research in the same area) will be attending the conference. You want to schedule some time to talk to him and get his perspective on recent developments in the field. But he is hard to reach.

B. An old friend from college (who is doing research work in the same field as you in the R&D labs of a large corporation) wants to get together and talk. You try to find some time for him in your busy schedule.

2. A. You sell expensive medical equipment. You have to make an appointment to talk with a doctor who is very influential at a hospital where you're trying to close a sale. You want to get him in the right mood so you invite him to play a round of golf at an expensive country club.

B. You're a doctor at an important university hospital. A salesman selling cancer treatment equipment has been hounding you trying to get some time to talk with you. Now he wants to meet over golf which doesn't seem too bad to you. You try to find some time for him in your busy schedule.

3. A. You own 20% of a company and feel that your ideas about where the company should be heading aren't being taken into account by the company's management. You schedule a meeting with the CEO to talk about this.

B. You are the CEO of a company. A major stockholder in the company has called you up repeatedly trying to get some time to talk to you about his vision of the future for the company. His ideas aren't really compatible with yours but you think it judicious to hear him out. You schedule some time for him over lunch.

4. A. Your friend has a job providing tech support to sales reps at a promising software startup. You've heard that there's an opening and you want to talk to your friend about the possibility of you landing the job. You suggest lunch or beer after work.

B. One of your best friends has just arrived back from his adventures in Asia. He's trying to find a job again and thinks you can help him to talk to your boss into giving him a job in customer support. You both decide to meet over lunch.

5. A. You're an investment banker visiting Jakarta to set up some merger and acquisition deals. A reporter wants to interview you.

B. You're a reporter who wants to write an insider story on the corporate reorganizations that are taking place in the wake of the Asian financial crisis. You make an appointment to talk with an investment banker (a friend of a friend) to talk about what's going on.

 

Ex.11. Imagine and name a company you’d like to work for.

Design your own “business card”.