Discuss the ethical standards for treating clients in the salon.
Follow your state regulations for sanitation and safety.
PROFESSIONAL ETHICS TOWARD CLIENTS
Read and translate the text
Text D. PROFESSIONAL ETHICS
Professional ethics is your sense of right and wrong when you interact with your clients, employer and coworkers. The essential values in professional ethics are honesty, fairness, courtesy, and respect for the feelings and rights of others.
High ethical standards for treating clients will earn you a good reputation. Your clients will trust you, keep coming back, and bring their friends. Your best source of advertising is through the recommendations of clients who respect and trust you.
1. Suggest services that meet your clients' needs. Never suggest or give clients services they don't need or want, or ones that could harm them. Explain what you recommend for your clients and why, so they will feel comfortable with your services.
2. Keep your word and fulfill all obligations. Always do what you have promised the client and what the client wants you to do. Don't take short cuts because you are rushed or substitute other services because they are more convenient for you.
3. Treat all your clients fairly. Never offer special discounts or services to one client and not to another.
Always follow provisions of the state laws covering nail technology. Regulations may seem inconvenient at times, but they are created to protect you and your clients. To be an ethical nail technician, you must always be knowledgeable about current laws concerning your profession.
5. Be loyal. Never complain, gossip, or talk to your client about other clients, your employer, or coworkers. Your clients will not trust you if you talk about other people to them because they will think you will talk about them the same way.
6. Don't criticize others. Never criticize the services offered by other nail technicians or other salons. Even if the client insists on discussing another colleague's or salon's service, you may listen, but remain neutral in your responses.
7. Don't abandon your clients. If you leave the manicuring field or move to another community, give your clients enough notice to find another nail technician or recommend a coworker or colleague you trust. If you have a large clientele, consider training someone to take your place. You want your clients to experience the least amount of discomfort.
3. Look through the text once more and tell whether following statements correspond to the contents of the text.
1. The essential values in professional ethics are mistrust and treachery.
2. High ethical standards for treating clients won’t earn you a good reputation.
3. Your best source of advertising is through the recommendations of clients who respect and trust you.
4. You may sometimes suggest or give clients services they don't need or want.
5. Always do what you have promised the client.
6. Offer special discounts or services to your favourite clients.
7. It is good for your salon reputation when you talk to your client about other clients.
8. Do not criticize the services offered by other nail technicians.
9. Never praise your employer and coworkers when they do a good job.
10. If you criticize your coworkers, it can get you ahead in business.
11. Never give your clients enough notice to find another nail technician.
12. If the clients insist on discussing another colleague's or salon's service, you may speak to them about it.