6.12 WORKPLACE MONITORING
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Workplace monitoring may be conducted by [COMPANY NAME] to ensure quality control, employee safety, security, and customer satisfaction.
Employees who regularly communicate with customers may have their telephone conversations monitored or recorded. Telephone monitoring is used to identify and correct performance problems through targeted training. Improved job performance enhances our customers' image of [COMPANY NAME] as well as their satisfaction with our service.
Computers furnished to employees are the property of [COMPANY NAME]. As such, computer usage and files may be monitored or accessed.
Employees can request access to information gathered through workplace monitoring that may impact employment decisions. Access will be granted unless there is a legitimate business reason to protect confidentiality or an ongoing investigation.
Because [COMPANY NAME] is sensitive to the legitimate privacy rights of employees, every effort will be made to guarantee that workplace monitoring is done in an ethical and respectful manner.
Workplace monitoring may be conducted by [COMPANY NAME] to ensure quality control, employee safety, security, and customer satisfaction.
Employees who regularly communicate with customers may have their telephone conversations monitored or recorded. Telephone monitoring is used to identify and correct performance problems through targeted training. Improved job performance enhances our customers' image of [COMPANY NAME] as well as their satisfaction with our service.
Computers furnished to employees are the property of [COMPANY NAME]. As such, computer usage and files may be monitored or accessed.
Employees can request access to information gathered through workplace monitoring that may impact employment decisions. Access will be granted unless there is a legitimate business reason to protect confidentiality or an ongoing investigation.
Because [COMPANY NAME] is sensitive to the legitimate privacy rights of employees, every effort will be made to guarantee that workplace monitoring is done in an ethical and respectful manner.